BRUTAL! BUYER BEWARE! We used this company recently to send multiple fruit baskets to colleagues who lost loved ones over the past few months. We didn't realize how bad the products were (because everyone was too polite to say) until I received a basket myself last month. I was mortified to realize what my colleagues had received on behalf of co-workers who wanted to express their condolences. The $120 fruit basket had about $3.00 worth of rotten fruit in it. The clementines were so old, the skin was hard, and the fruit inside was dried up and rattling around. The customer service is horrific, just nonsense excuses, with absolutely no interest in refunding money, replacing the product or retaining valuable clients. BUYER BEWARE!!! Don't waste your time or money.