Buyer Beware - The Bloomex website was experiencing a “glitch” according to a customer service agent, so the agent processed my order. After confirming the delivery date payment information was provided. Additional terms and conditions were not provided or agreed upon. On the agreed delivery day the recipient (not purchaser) was informed that the delivery would be “sometime next week”. The day after the scheduled delivery date I contacted customer service requesting a refund for services not rendered. The agent said they do not offer refunds, I informed the agent the T&C’s was not provided prior to purchase, and payment would not have been authorized had they been. The issue was left unresolved at that time. 3 days after the agreed delivery date I called customer service, I asked to speak to a supervisor but the agent hung up, additional calls were screened (I called from a different number which was answered until my name was given). I converted the conversation to an online customer service representative where my requests for assistance were again screened and Bloomex customer service ignored. When I requested assistance as a different person, they responded immediately, until my order number was confirmed, then they again refused to have any sort of discussion with me. The flowers were delivered completely wilted and could not be salvaged, the recipient contacted customer service and was also ignored. This is fraudulent behavior- the company does not honor their end of a purchase agreement or offer any customer service support.