My elderly mother placed an order over the phone with Bloomex and the customer service was awful: the representative had zero patience, huffed and puffed in frustration, and made my mother feel terrible and stupid. That rep had zero communication or professional skills. My mother was made to believe that she paid 150 CAD for a flower arrangement in a vase, birthday balloons, and a card and that is why she thought 150 CAD is ok price for it. We had to call to reschedule the delivery and my husband was assured the delivery will be done after 6 pm, when we planned to be home. Delivery was done on the date but at 11:30 am and the flowers had to stay on the entrance step in the full sun for a half day. We received 2 bulk bunches of 16 inches high small roses and 1 bulk bunch of 20 inches high roses of questionable quality with frayed petals. Nothing else. Raise your hand who thinks that 36 bulk roses of questionable quality are worth 150 CAD? It took me 2 weeks, 5 phone calls with useless and unprofessional reps, and a couple of emails to receive a resolution for this nightmare in the form of store credit. Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. That is their policy and that is it! I risked it to place another order to use that store credit and certainly had to add some more money. I ordered all bulk: red roses, baby pink carnations, and baby pink snapdragons. I received red roses, magenta carnations, and mixed purple and white snapdragons. Raise your hand who thinks that red roses pair well in a flower arrangement with magenta and purple and white? The color issue aside – I received NOT WHAT I ORDERED. Bloomex responded to my complaint about the second screwed-up order that they delivered whatever they had available because other suppliers wanted to charge them more money. Why the blazes should I care what their suppliers want to charge them?! They received my money, promised to deliver certain items, and did not deliver what I ordered. See above, Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. I was offered 20 CAD store credit, which feels like a face slap after what I went through with this horrible company during the last 3 weeks. There is no management to talk to and you will be stuck with reps, who are unprofessional, and have zero communication and customer service skills. If you value your time, nervous system, and the smiles of your loved ones when they get the flowers and your money, DO NOT ORDER FROM BLOOMEX under any circumstances!!!