Absolutely disgusted with the flower delivery service provided by Bloomex. I ordered a bouquet for my anniversary, hoping to surprise my girlfriend with a beautiful arrangement. However, the flowers delivered were only half the size of what was advertised. This discrepancy completely ruined the surprise and derailed our special day. To add insult to injury, the vase I specifically requested was shattered upon arrival. Bloomex not only failed to deliver the promised product but also damaged what little they did deliver. What infuriates me the most is their refusal to issue a refund despite their gross incompetence. They have ruined a significant milestone for us, and their lack of accountability is appalling. I urge everyone who has suffered from Bloomex's subpar service to join forces in standing up for our consumer rights. It is unacceptable for a business to operate this way, and we should not let them get away with it. I strongly advise against anyone considering their services. Engaging with such a customer-centric business is simply unacceptable. Order number: 04200014. Company answer: "Although we do our best to acquire flowers that closely resemble the pictures on our website, there may be some variance due to differences in computer monitors and what Mother Nature provides from crop to crop. Please be aware that certain flowers may have shifted from their original position as a result of their travel time or the angle at which the picture was taken, which may mislead to assume otherwise. The design and the color scheme of the arrangement were upheld by the florist." P.S. I ordered the largest size - "Supersize"