Total nightmare. I ordered an arrangement to be delivered to my sister, who was recovering from surgery. It was to arrive on the Sunday, it did not, I called and they said it would arrive on the Tue, it did not, I called on Wed and was told it was "due to a supply shortage" but it would be delivered asap, however I received an email telling me it would be delivered by Friday and no mention of a shortage. I just called now (Fri) still no delivery and they offered to "cancel and credit my card" ....unacceptable and I feel I was given the run around with untruthful answers. Heather Mississauga ON