Frankly, that should be -1 star. Bloomex is, at best, below mediocre and, at worst, a predatory business. I ordered a gift basket from Bloomex to be delivered on April 30. Since the order wasn’t delivered and it was showing as “updated”, I called the Bloomex and was told that the driver returned the order to the warehouse. Their story is that the recipient wasn’t home. The recipient’s story is that he was. Whether the Bloomex lied because they committed to more orders than they could deliver or their driver lied because he stopped to get a cup of coffee is irrelevant and certainly not something that a customer should pay for. So, I ‘be requested the full refund from Bloomex as the terms of our agreement were not met. Bloomex offered to deliver it some other day in the future (on a slow business day, probably). No other date would work for me, or for the recipient. They also offered a store credit, which is a common pressure tactic - it forces the wronged consumer to continue to do business with a business with which they are unhappy. I insisted to get a refund instead and Bloomex replied that they couldn’t do that as per their store policy. The Consumer Protection Act trumps any store policy. NEVER LET A BUSINESS GET AWAY WITH A STORE CREDIT! You are entitled to a full refund every time the store false advertises, doesn’t meet their obligations, or you are not happy with their service or quality of the purchased goods. Consumer Protection Act protects you and your money whatever the store’s petty store policy is. :) As Bloomex didn’t meet their end of the agreement and I had never agreed to any other delivery date, we’ve reached an impasse. Therefore, I submitted a number of complaints against their unfair business practices. Think about it - If Bloomex didn’t refund an unfulfilled order, they de facto stole the X amount of $$ from me. If they get away with it, what stops them from incorporating such practice into their business model and stealing from others too? Bloomex business practices are borderline criminal.