Two years ago I was in charge of ordering flowers for my Aunt's funeral to be placed around her urn. The flowers that I ordered never showed up. I was so embarrassed by this event. I immediately called and complained. BLOOMEX offered a credit to me. The next order I placed was for another Aunt's visitation two weeks ago and the flowers that showed up were incredible so much smaller than the picture on the website. For the amount of money I paid, a great disappointment. As I still had a credit with BLOOMEX, I ordered a final flower arrangement for my Aunt's Funeral service this past weekend. I asked BLOOMEX to deliver the flowers on the day before the service (Friday). Once again, the flowers did not arrive. I asked for the flowers to be re-delivered on Saturday before the funeral service. When I arrived at the funeral service, to my dismay, there were again, no flowers. Right before the service, I called to complain once again and was advised that BLOOMEX could deliver the flowers to a family member at a later date. I said, "Don't bother". I cannot tell you how frustrated and disappointed I was. I could have exploded I was so mad. I will NEVER EVER EVER order flowers from BLOOMEX again and I will tell everyone and anyone about my experience with them. The flowers ordered look nothing like the pictures on the website. Please beware and don't order flowers BLOOMEX they RIP you off and the service is TERRIBLE!!!!!