The quality of the product differs from the offered product. I order an expensive 24 roses combo with a balloon, some chocolates, and a teddy bear, the delivery was one day early to the agreed, the ballon was hanging from the box without air; whoever did the delivery didn't follow the instructions, just dropped in front of the door, to expensive for the quality expected and the service provided. The website doesn't have a real link to a customer service department.
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