Buyer Beware: Bloomex MISREPRESETS their products I don't like to leave negative reviews but this company messed with me when my first physical attempt to reach out to my grieving friend and they had 0 care or respect for the situation. My friend's father passed away just days before his birthday - for which I already, in good time ordered a supersized contemporary bouquet, to be sent to him. Initially I had a GOOD impression of bloomex as they were very responsive when I asked them to change the card message from Happy Birthday, to one of condolence, them doing this so swiftly lulled me into the false impression that they were a responsive and considerate company making this amendment for me at what is an awful time for a person to go through. I really wanted it to be a beautiful and heartfelt gesture during a difficult time. Unfortunately, Bloomex fell short on every level. The bouquet delivered looked NOTHING like the vibrant, plentiful, contemporary arrangement pictured on the Bloomex website. It lacked the fullness and elegance advertised, and it lacked the "significantly more impressive and contain more blooms than the Deluxe Bouquet", as mentioned on their site, and what was sent was a pale imitation of what I paid for. To add insult to injury, the sympathy message for my friend was scrawled on the back of a coupon. This lack of attention to detail was insensitive and unprofessional. I specifically chose a "Supersized" bouquet, promised on the Bloomex website to be "significantly more impressive" with "more blooms." In reality, I received a paltry collection of flowers. While some variation from the online image is understandable, this arrangement lacked the promised volume and contemporary style. It was also missing the advertised wrapping – "natural craft paper and trendy rafia." What they sent was enough to fill a JAM JAR. This experience caused significant embarrassment. I wanted to express my condolences in a thoughtful way, but instead, I felt responsible for delivering a subpar offering. The blatant discrepancy between Bloomex's online presentation and their actual service is deeply disappointing. Potential customers deserve to be aware of the significant gap between Bloomex's promises and their actual service. Furthermore, due to the significant misrepresentation of the product, I have filed a complaint with my credit card company. The delivered flowers did not remotely match the description, constituting a case of misleading advertising. I strongly advise against using Bloomex for your flower needs. Look elsewhere for a florist who delivers on their promises and treats customers with respect, especially during sensitive occasions. When I wrote to bloomex to complain, I attached several images and they had the nerve to ask me to send pictures - so clearly they can't read an email very well either. BE SURE TO COMPLAIN TO YOUR BANK ESPECIALLY IF YOU PAID VIA CREDIT CARD. UPDATE: Bloomex replied to me saying I was mistaken for interpreting MORE BLOOMs as more stems - so the question begs, WHAT'S THE DIFFERENCE BETWEEN A STEM AND A BLOOM? It's a total joke, they're being obtuse and deceptive and expect me to take store credit when I live in the UK and my friend is in Canada - what do they want? For my friends other parent to die so I can embarrass myself again by getting shoddy flowers from their business? I don't think so.