I had originally given them a very poor Review. Order was not delivered & when picked up they were almost dead! Instructions were not followed. To date: Bloomex policy does not refund $ but made two offers to make amends for No delivery Aug 15 for her 70 Birthday & dead looking flowers when picked up @ Purolator location. Correct address & phone number were previously provided. With directions to call first . Bloomex offered to: 1. Credit for next order anywhere ($83.87) OR 2. Re-deliver original dozen long stemmed LAVENDER Roses as ordered Aug 15. I chose to have them re-delivered. If Lavender not available call me to see what colour I want. DELIVERED TODAY! Beautiful. Thanks for following through. Much Appreciated!