BEWARE OF BLOOMEX. They use the fraudulent BAIT AND SWITCH tactic to sell flowers. If you read these reviews, just like my experience, the flowers they send to the recipient, are not the flowers in the pictures they advertise, that you purchase. They do this with far too many customers for it to be a mistake here and there. 1) I ordered 10 long stemmed Calla Lilies to be delivered. ii) They sent out a mix of a few cheaper carnations, some fern greenery, and 2 roses. 1. They could have told me by phone, when I ordered my flowers by phone, that they didn't have the flowers I was purchasing by phone, in stock, but they didn't tell me because didn't actually know. Meaning they wanted the sale at any cost. They have no idea if the flowers in their pciture ads are in stock, because they are not the direct florist. Bloomex contracts the sale out to be prepared by a florist, who many or may not have the flowers you order, that you based on the respective Bloomex picture ad. 2. They deliver the wrong flowers, and after you see a picture of what they sent, they merely send an apology email or offer a store credit. They refuse to refund. Their apology letter states "they confirmed the order" which is why they won't refund. I stated NO ONE confirmed with me by phone when I placed the order, or called me to tell me they didn't actually have those flowers I purchased, BEFORE they prepared my order. They did NOT give me the choice to say, "No thankyou, please cancel my order." Reading these reviews, they do this with a high percentage of customers. 3. Meaning, they just use the term they "confirmed the order" to explain an order was placed, and the credit card transaction went through. Therefore they are dishonest in suggesting they confirmed the order with me, plus they use the unethical and fraudulent business tactic of BAIT AND SWITCH. You buy based on a pretty photo and they send something completely different. 4. I called my credit card company and was refunded as my credit card company saw the photos and pictures from this website that I uploaded, to show them that Bloomex does BAIT AND SWITCH regularly to make sales. 5. I also reported Bloomex to the Better Business Bureau. I think the 4 star reviews on their actual website are fabricated, because when I google Bloomex reviews on unnaffiliated websites, they have the same negative reviews and customers explaining Bloomex either sent out completely different flowers, or flowers that were have dead. They are not an ethical honest company and they use BAIT AND SWITCH to get people to buy. They have a few newspaper articles that lend to this as well. a) Flower Fraud https://flowerfraud.com/ b) Newspaper article - "Wecare’ doesn’t tell the real tale" https://www.thestar.com/opinion/star-columnists/wecare-doesnt-tell-the-real-tale/article_51cc7ff3-aa41-580e-9318-956ddbd9917c.html