If I can give zero star, I would! I ordered a particular stuffed animal to go with my bouquet for a special meaning, and they replaced it with a plane teddy bear without telling me! The person who received it did not understand why she was getting it. The message on the card was referring to what I was sending and this plain teddy ruined the whole gift idea. I reached out to Bloomex, they refused to refund me the value of the stuffed animal, saying they have no refund policy! I understand when it comes to flowers they might not be able to have the exact same bouquet they are showing and havd that kind of policy, but not when it comes to real products! That is illegal behavior!They didn't have the product I ordered, yet they let me place the order and replace the item with what they want! It s like buying a dress online and receiving a skirt because they re out of stock! This is real scam hidden behind a nice vitrine! They offered to give me a credit on my next order!!!! Meaning they re forcing me to still give them my business! No thank you! You can shxve you 25$ credit. They did not refund me even after asking to send pictures! You are a scam!