Ordered flowers for a friends family Sympathy Bouquet , Flowers got delivered 4 days later, and Damaged, roses were already turning brown, ties that were suppose to keep everything together was snapped and also snapped the stem of lily's. They offered me a bonus of their gourmet chocolates , to make things better , instead they sent chocolate covered coffee beans? Really ?? Im done with this company. Id rather go and call a local flower shop , Im about 2 hours from where this delivery had to be.. Bloomex Sorry you wont have my business anymore , and your replay to my numerous emails haven't been returned,,, I dont call that customer service.. do you? CIAO !