Bought and paid for flowers to be delivered for my wife's birthday, for which I was out of town. Specified a delivery between 9am & noon as I knew she would be off work that day and home. I got an email, THE MORNING OF THE DELIVERY, saying they couldn't deliver until later in the day. I replied to the email indicating there would be no one home in the afternoon but they attempted a delivery anyway (this was Jan 20th and temp was -20 celcius so they could not be left on doorstep) and then the delivery person says they called 'the recipient', my wife on her cell, but she did not receive a call nor was there a call on the home line......caller ID doesn't lie. offer was to deliver them today when we are all at work and no one will be home. Tried to cancel the order and get a refund but wouldn't do it. End result was to have them deliver them to my office the next day by 5pm and if they couldn't to donate them to the nearest hospital. Terrible service and will not be using them again and suggest to find someone else.