Pre-Ordered Flowers on January 27th for Valentines Day for my wife and Daughter. Fast forward to February 14th Valentines Day and no flowers received. Call centre was too busy and chat option was not responsive. Got a hold of the call centre on February 15th and they said "good news; your order is out for delivery and they will get it today". What kind of company is this? These were valentines day flowers meant as a surprise delivered to a business. They are also closed on weekend. I asked what I thought was a reasonable request and that they cancel and refund the order. I was told that there is no cancellation or refunds but I can differ the delivery to another day. Again, what company does this? These are Valentines Day flowers meant to be delivered on February 14th and not the following week on February 18th??? Surprise is ruined and I was out of town and unable to pick up something if i was local. I asked to speak to a supervisor or manager for a refund, again thinking my request was reasonable and i was declined and told nothing can be done as there is no refund on Valentines day orders. I get that but "HELLO", they were delivered on Valentines Day and I placed the order way back on January 27 to avoid it being last minute. I will NEVER EVER do business with them again.