Absolutely INFURIATED with BLUE HOST! There are SO MANY better hosting companies out there with actual customer service and fair practices! They charged my credit card without my permission after sending an expired order number. I haven't used their service for OVER 2 YEARS and had auto-renew turned OFF! Apparently, they claim auto-renew for domains is "separate" from hosting (a total scam tactic!). Customer service was USELESS! Zero empathy, zero care, just their stupid "company policy" excuse. WEEKS after I caught the charge, I showed them proof of the expired order number and my account clearly displaying expiration, but they hid behind their fine print to deny a refund. DON'T BE THEIR NEXT VICTIM! Take your business ANYWHERE ELSE! There are plenty of hosting sites that treat customers with RESPECT and HONESTY. These people only care about squeezing every penny out of you, not providing a good service. Here's what they kept repeating in their useless chat: "I understand your frustration, but our policy does not allow for refunds once the term starts. This policy applies to all customers to ensure fairness. I'm unable to make an exception in this case." Yeah, "fairness" for them means SCAMMING customers! Spread the word - AVOID BLUE HOST at all costs!