They won't give me access to my account and customer service is awful! I have a few websites and all of a sudden my account is blocked on their server. Each time I message them, they say they've reported it to the right department and I will have an answer shortly. As I haven't received anything from them in days, I've messaged them again and again I've been told they've reported and I will be contacted shortly - still haven't. I've then spent £100 calling in America to speak with someone from Bluehost and I've been told none of my previous complaints / issues have been logged / tranfered to other departments so I was waiting for nothing. The lady on the phone said she will get things sorted and someone will be in touch within 72 hours. It's been more than a week and no one been in touch with me. It's been a month and I can't access my account. They've also charged my card and renewed my service for another whole year while I've been locked out of my account. My domain names are expiring and I can't renew them as I don't have access to my account. I have angry customers shouting at me and it's nothing I can do about it. I'm now looking into taking legal action as this has gone beyond far.