I've been a Bluehost customer since 2010, but my experience with them—and their parent company, Newfold Digital—has gone from bad to worse over the years. Upgrading to a dedicated server was supposed to be a game-changer for performance and speed. Instead, it turned into a nightmare. After paying $100 per site for migration, my websites were down for an entire week. Once they were finally back up, speed tests revealed my site was actually slower than before.
Twelve months into my expensive 3-year plan, things deteriorated even further. My site started experiencing major issues, and despite hours of troubleshooting with Bluehost's support team over a period of 3 months—alongside my own team of 4 web techs—they couldn’t resolve the problems. Their "solution" was to blame outdated hardware and pressure me to upgrade again.
When I requested to remain on the same dedicated server plan but simply move to updated hardware with better resources, they gave me two unacceptable options:
1. Forfeit the $1,100 remaining on my current plan and pay more for modest improvements.
2. Upgrade to an outrageously expensive plan, almost doubling my costs, and with no option to ever downgrade.
This level of greed and inflexibility was the final straw. Rather than throw more money at a company with such poor customer service and hosting quality, I walked away and ate the $1,100 loss.
I would not recommend Bluehost or Newfold Digital to anyone. Their upselling tactics, lack of transparency, and inability to deliver on promises make them one of the worst hosting providers I’ve ever dealt with. Stay away.
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