On April 15,2025, Bluehost failed to maintain the updates I saved and also overwrote entire sections of the template with a completely different content section from a different template. A feat in which I do not know how to do. On April 14, 2025, I selected a template, updated text, and uploaded a logo, then saved my work. I logged in several times that day and the edits last saved were always there. When I logged in two days later, my changes were gone and replaced by a different template version. Bluehost’s system had overwritten my site without warning. I contacted support, and their attempted backup restore that did not recover my content. Despite this malfunction, they refused to issue a refund. I expected a reliable, functioning website builder, which they failed to provide. They are negligent and they insinuated that it was my fault stating that something like this can only happen by someone who has access to the account. If this is the case, and I am the only one outside of their organization that has access, then someone from their organization did this. If not, then it is a software/system defect and they are not to be trusted.