I moved home and as requested used the online website to sort this out. To move house Virgin have cancelled my account and opened a new account (no idea why). My services have been down Thurs, Fri (move day) and Sat. I needed to spend 3 hours (passed to 5 different staff, hung up on and redialed) on the phone to get my services turned on. Then I have a install date (Tues) even thought my services were live and I moved on the previous Fri. The install via text failed and I have to call virgin, another few hours on the phone, I am currently waiting as I write this. Also I have no idea if they have rolled my contract over at same cost and discounts or not, can not find this info on line account. I have raised a complaint and not had any response. All round dreadful experience and virtually none existent customer service. Its a shame because the product is good (with exception of recent internet drop outs). I have been a customer for 15 years and will be looking to move away as soon as I can reasonable do so.