Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,345 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a customer for 6+ years and… I’ve been a customer for 6+ years and recently tried to renew my contract for TV and Broadband for a further 12 months- since making that call I have had no TV service…. Over the last 3 weeks I have called and spoken to numerous people about the issue and it is still not resolved with no one able to tell me what this issue is….. on Friday, following another prolonged call with their technical team where I asked if a technician could come to the house and assess the issue and speak to the VM team directly from my home, I was told that I’d have to wait until the 23rd of April for someone to come, at which point I asked to be transferred to the cancellation team only to wait another 40+ mins on hold before giving up as needed to get back to my own work….. the service is absolutely awful. I have now made a formal complaint and will touch base with the regulator too as they are still trying to charge me for the service. I wouldn’t recommend VM…. Something has gone badly wrong with their customer care”

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Posted 3 days ago

“Virgin media is NOT in the Trinity Center.. It is combined with the 02 shop. Change your website. Contact with this company is almost impossible. Website contact does not work. 150 does not work. After 3 days managed to speak to a human being. Sadly trying to understand their English is very difficult. Asked for a copy of our bill, They sent one, but it was a customer in Birmingham. We live in Surrey. Have tried and tried to change my package,but after explaining it a dozen times, still got nowhere. This company is beyond useless.”

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Posted 5 days ago

“GET IN TOUCH WITH BOREOAKLTD AND GET YOUR FUNDS RETRIEVAL WITHOUT ANY WORRY”

Virgin Media 1 star review on 10th April 2025

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Posted 6 days ago

“Stay away worst company ever”

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Posted 6 days ago

“Useless staff, useless company. Do not use”

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Posted 1 week ago

“Utterly terrible service and the customer service was even worse. Took it to the ombudsman virgin media lied about and the ombudsman sided with them. Do not use them”

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Posted 2 weeks ago

“Avoid Virgin Media Business - Cruel contracts I recently took out a contract with Virgin Media Business with an 12-month minimum term (FYI the sales rep tried at first to push a 24 month minimum thank god I pushed back! ) Unfortunately, due to unforeseen changes with our clients, my company has been forced to wind down operations, making all employees redundant. As part of this, I am closing the business and am no longer a tenant at the property. Despite only using the service for 18 days, I was shocked to learn that Virgin Media Business has no cooling-off period for business accounts. Even in the face of my company’s closure, I was told I must pay both a 90-day termination fee (£120 + VAT) and an early disconnection fee of £700—totaling £820. This is the same amount I would have paid if I had remained a customer for the full contract duration. This policy is completely unreasonable and demonstrates a lack of flexibility or empathy for businesses facing financial difficulties. Many companies are struggling, and rather than offering support or a fair resolution, Virgin Media Business has chosen to enforce excessive fees with no consideration for circumstances beyond a customer’s control. This experience has only reinforced Virgin Media’s reputation for prioritising profits over people. I would strongly caution other small businesses to think twice before signing a contract with Virgin Media Business. Their rigid and unforgiving approach could leave you paying a heavy price, even when your business is no longer operating.”

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Posted 2 weeks ago

“Customer service a disgrace, avoid this company at all costs. Virgin Media need their own star rating that is a negative. They have left a disabled 85 year old lady who lives alone with no landline, promised an engineer who didn't show up, we rebooked it & they had the nerve to tell us if the property was empty when the engineer came they would charge us £25. When we asked if we get a £25 refund then for the time they didn't turn up was told it doesn't work both ways.”

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Posted 3 weeks ago

“The only thing going right is that the internet works—most of the time. Everything else, including access to customer service, is terrible. If you’re happy to pay random fines and charges due to billing issues that aren’t your fault, or tolerate constant increases in your direct debit despite signing a fixed-rate contract, then go for Virgin. After all, the next alternative is BT—a complete monopoly in a regulated sector that gets away with anything. Shame!”

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Posted 3 weeks ago

“Worst customer service and do not care about customers, the retentions team are the worst.Will not be returning.”

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Posted 3 weeks ago

“I would never choose Virgin Media again, and I strongly advise anyone considering them to think twice. I signed up for an 18-month contract, but from the beginning, the service was horrendous. The internet was barely functional, and despite reaching out multiple times for help, I received little to no support. The issues never got resolved, and I was left dealing with slow speeds and constant disconnections. To make matters worse, at the end of my contract, I was slapped with an unexpected £100 charge to cancel a renewal I never agreed to in the first place. This felt like a complete scam. The customer service. They pass you from one staff member to another, wasting your time and wearing you down to the point where you just give up. It felt like I was paying for a service that only added stress and frustration to my life.”

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Posted 3 weeks ago

“Don't be stupid to have a contract with this shi.....!”

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Posted 4 weeks ago

“They are charging me 99 pound a month for 49 upload speed and 65 download”

Virgin Media 1 star review on 16th March 2025

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Posted 1 month ago

“What a shocking service. My parents have been cut off due to a payment dispute. 25 years they have been with them. My parent service went down in January 13th and they are still not up and running. Disgusting way to treat an 89 year old man and his wife. Also, when you call the call centre you don’t get to speak to a uk Representative, then when you ask to speak to a manager they put you on hold for 20 mins at which point I hung up. We are now moving on to BT. I’ve already spoken to them and guess what? I got to spoke to a uk national and could understand every word. 👏BT”

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Posted 1 month ago

“Had wifi fitted then told network was down. Had it nearly 24 hours and still not on network. Basically just paying for a box. My own fault pay cheap get cheap service . Cuto.er service is a joke can't get through to them . Will never recommend or use these again !!!”

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Posted 1 month ago

“Total disaster!”

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Posted 1 month ago

“Most rubbish customer service ever faced, all you do is listen and argue with an answer machine for 2 hours”

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Posted 1 month ago

“Review: Absolutely terrible experience with Virgin Media. I’ve had constant WiFi outages, making it impossible to work or even use basic internet services. When I reached out to customer service for help, they were dismissive and unhelpful, only ever suggesting that I spend more money to “upgrade” instead of actually fixing the issue. Their lack of proper support has genuinely affected my mental health, adding unnecessary stress and frustration. On top of that, when I decided enough was enough and wanted to leave, they slapped me with a £250 cancellation fee, demanding it all in one go with no repayment options or flexibility. There was absolutely no sensitivity around financial difficulties, just a “pay up or else” attitude. Avoid Virgin Media at all costs—awful service, zero care for customers, and a money-grabbing approach that prioritises profit over people. The sum of money also changed from 250 to £200 so honestly don’t think they have a clue.”

Virgin Media 1 star review on 10th March 2025

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Posted 1 month ago

“My contract was up and I cancelled within the 30 days however 7 days before turning off they offered me a good deal of £19 per month I said yes then they sent me a bill for the first month £53.30 so I rang them up to cancel as I am still in my days cooling off period they have told me I still have it to pay plus they will send me a bill for leaving the contract”

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Posted 1 month ago

“The most horrible service I ever had on internet”

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Posted 1 month ago

Virgin Media is rated 1.2 based on 2,345 reviews