Decided to give Virgin Media one more chance to redeem themselves. As we all know they want to increase our payments almost double. Tried to cancel last wk to no avail due to stroppy Scottish women. Decide today to try to negotiate my my package which was £45. They want to increase it to £83. Got through after 35 mins then anothe 15 mins being transferred to different department then on hold for 10 mins. Sorry she said were having trouble arghhhhhh. Phone me back please. After 20 mins she did . So cost reduced to £61. Fair enough I thought, silly me. I told her my contract ends 22 and November at the beginning. She said £75 DD 22nd November thereafter £61 PM. I asked her when does my new contract start, tday she said. She actually charged me £18 for early exit of existing contract. In shock i said ok. My head is fizzing £18 not a lot but how underhand is that. I'll be taking my 14 days cooking off period but read reviews about that too. Not sure what to do next.