This is categorically the absolute worse customer experience I have ever had. Virgin offers bundles that include media and mobile. My mobile SIM card was never delivered. I am paying for a service I am not getting. When I speak to the media team, they transfer me to mobile, when I speak to mobile transfer the issue to media. No one takes ownership of the problem. I gave up after 15 hours of trying to get this fixed. Now I will have to pay for the next 18 months for a mobile package that I have not received. Again, absolute worse experience Stay away from this company (or at least from their bundle packages)