Extremely bad service. I have asked time and time again for my virgin media bills to be sent electronically. It appears they are unable to carry out this simple instruction. Have tried to view my bills with no luck, the message I receive back is that I am not authorised to view the bill, can only be reviewed by the account holder which clearly I am. Attempted calling Virgin Media by 'phone - no answer, left waiting 15-20 minutes, I gave up. Seriously considering terminating virgin media service. Have been with Virgin Media over 30 years, if not more, the service they provide has gone from bad to worse.