Currently have not had T.V for six days.Spoke to someone who was very hard to understand they told me it would be resolved by the following day.Have tried to get thru again since and it is impossible to get thru to anyone.Virgin website is saying there is a fault in your area and it will be done by 1 p.m the following day but it has been down for 6 days.They have not even bothered to phone you with an apology or let you know what is happening.Some time ago I had no internet for over a week 4 technicians came to sort it out on different days but could not.The team leader came along and informed me they were going to the wrong junction box.They never give you a reduction on your bill for the the sevice which you are not getting but paying for.Customer service is a shambolic joke.I have given them one star as it is the lowest that I can give them.If there was a box for zero then that is what I would give them.