Impossible to report a fault with the landline. Online service status checker says there are no faults in the area, but calls are going to another house in our road and we cannot call in or out (this is a longstanding phone line and number, not a new one). Customer services don't answer 0345 number (and cut you off after an hour) and other advice is to call 150 from your Virgin phone (which we can't do as we can't call out). Online chat specifies a response within 24 hours ... we're waiting!! Dreadful service from a large, well-known supplier. There should be a simple way to report a fault!