TLDR: Ordered Virgin Media 6 weeks before moving into new home. On day of install they cancelled and 4 months later still don't have an apology. Ordered Virgin media 6 weeks before moving into our new home. 4 weeks prior, they came out and did a site survey. The week before install, the came and did another survey. Two days before the install, they did a 3rd survey. The day of the install, 2 hours after my install slot I got a call to let me know they were not going to install as it was too much trouble. Made a complaint, 2 months later got a letter letting me know the complaint was being looked into. 4 Months in, still do not have a apology. Just go else where, unless you want awful service, SLA's that are affected by weather and KPI's that are rarer than unicorns.