If it was possible to give negative starts i would. I took over a Virgin account for bereavement reasons, it took 3 attempts for Virgin to get me on the account. They then sent my bank details to an unassigned indiviudal via email (and despite submitting 3 formal complaints on this they have simply ignored me and "can't find the email their side", luckily i have a copy). They have consciiously provided me with approximately 20% of the internet speed i pay for and only provided me with a booster once i went to the financial ombudsman. Finally, when cancelling my account it took 50 minutes, with the majority of that being on hold whilst their "system processes the request". Anyone know a good lawyer?