Absolutely awful. I was connected y.day pm and since then my 2 antenna tv.s that are separate to the Virgin media one won't work. Further the couldn't connect the second box, used our own router and left me without my power lead. Further they used my sky power lead to link to their box. I can't get any response online or through the phone, it cost put me thru. Worse still, if you send an email to their webteam address it bounces back because it say their inbox is full or they are getting too much mail. So why are they looking for new customers when they can't respond to them.