Terrible broadband supply with terrible service. I moved my current broadband and phone service to Virgin Media as I wanted better speed. After just a few days of installation, the speed kept dropping to less than dial up speed. This was fixed after a week, only for the service to fail for over 24 hours in our area again 2 days later. As 3 of use work from home, this was a big blow as need to do work. Were left to use our mobile hotspot which ate into our data allowance very quickly and had to buy more costly plans just to do our work. Due to limited mobile bandwidth we were unable to share and had to upgrade data plan as our cost. Have lodged a complain only to be told that I am unable to leave without £240 exit fee as have past our 14 days grace period. Have applied to have my service moved back, better to have a slightly slower bandwidth than stop start and unrealiable service. Was without a phone service too for over 8 days which was a pain too. Avoid as virgin cannot guarantee uptime. Have learnt my lesson with Virgin and will take a hit on the exit fee.