Customer service is the worst, they won't listen to anything you say but try to charge you as much as they can and more. I moved house and I couldn't take the broadband contract with me as they didn't supply at my new adress no being given more options I had to go for early cancellation, I thought of some disccount on the cancellation fees as I understood it wasn't fully my own fault wanting to leave, I was on the phone for hours just to speak to someone and and make any payments, they will leave me for hours between transfer to different teams. The worst network company in my experience. 0 stars or less.