I pay an extortionate amount per month to get no internet. I had to upgrade my mobile plan (on a different provider) to unlimited data so I can run all my devices off my phone as I can't get it through my expensive router. Every time we complain they say that either we need a new router, which puts the bill up per month and also costs an extra upfront fee as well or they say that service is just low in our area and it will resolve soon. WiFi doesn't cover the whole house, it's not even a large house. The router needs to be reset at least once a day as internet fails so regularly. This is especially frustrating with two adults working full time from home at the moment, and a child home learning. Do NOT enter into a contract with these people! I get jealous when I see adverts on TV for broadband for £30 a month as mine costs 5 times as much and climbing, and I can't even use the service I'm paying for as it doesn't work.