Broadband quality wasn’t great, signal dropped quite often, with no real reason, and when you phone for help all you get is “turn it off and back on again” Tell them you are leaving and they are in complete disbelief you have found a better deal, and that they aren’t actually that great. Also I don’t think they like taking no for an answer, as I’ve had three people phone in the same day questioning why I’m leaving, tell them it’s for a cheaper price in this current climate, it’s all about saving where you can, there answer, “well we can give you the same package for £2 more than what you was paying previously. Wouldn’t recommend them to be honest. Rude customer services and constant hassle of after you tell them you want to leave