Been with them for over 22 years since the good old days of NTL. Now they are beyond a joke. Customer service? Don't make me laugh, Genghis Khan would be more approachable. They lie, they fob you off. I spent 2 hours 20 minutes on my mobile to them to get a better deal as my service was being increased by £10-just like that. after speaking to 3 different IDIOTS that each asked me my account/password/sort/shoe size I told them enough was enough. I'm leaving, and I have. Seems like every month they increase their prices-maybe its to account for the amount of customers that they lose. I detest them and if they offered me a trillion mbps at a pound a year I wouldn't go back... Avoid them, give the little guys a go and save yourself a LOT of hassle. On-line chat is rubbish and a tech company you can't send e-mails to? Come-on....