I was on the line for about an hour by the time somebody answered the phone (12/01/21) (19:36PM) asked my name about 3-4 times, I've spelled my name to them. And after he asked my name again, so I asked what about the previous times I told him and how many more times I need to tell him, which to then he hanged up on me. We've been having an Internet problem for over a month now, we've tried your online resolution of restarting it constantly, and having to be on the phone for hours just to have somebody answer the phone and then have to speak with someone to just tell me the same thing that I'd be told online too, to restart my router. Last time I spoke to someone they said I have to wait for you guys to wait and see what the problem is, even though I've had this issue for over an hour. We pay £65 per month, whereas new costumers get the same package for £62. Where is the thanks for being a costumer for years?