Awful Awful Awful. Customer service is none existent because when you phone about a problem, you are on the phone waiting to speak to someone for so long that you eventually give up. My wifi cuts out regularly and it's slow. I have tried to find an email address to contact them but no such address exists. I have tried using resolver only to get a message from Virgin saying they cant respond to me through a third party and refer me to there help page which I have already been to multiple times with no success. I have left negative comments on other reveiw sites which Virgin respond to with the same "advice" telling me to go to there help page. Most likely will do the same on this one. Avoid Virgin media at all costs. It's really not as good as they portray in advertisements. Branson, stick to aviation. Leave the broadband to people who no what there doing.