I called them about a problem with the box fitted to the wall in my apartment, the previous tenant had cut the wire and so made it impossible for me to set up, also the location of the box was on the wrong side of the apartment, all I wanted was for them to send an engineer to move the box and set up my hub and TV box, they then put me through to some guy who could barely speak English and he comes back telling me I need to provide photographic I'd online to prove who I am because I have a previous debt to virgin, wich is absolutely ridiculous concidering I've Never had a virgin media account!!! Absolute nonsense and I will be cancelling the so called service before it even began. What a useless and pointless waste of my time, efforts and money. 0 stars!!!