Why can't you give 0 Stars!!! Incompetent,Lies,Run by idiots, It goes on & on!! Does anyone know what another team member has said or initiated? Two weeks ago asked for another television socket to be installed. "Yes sir. No problem. £30 all in. So they came around and told they cannot do it!! (there's a surprise) I had to beg the cable of them and fit it myself then phone them to connect either end. Then a week later we had a phone call about loyalty to the company from India saying special discount bla bla bla. Full of false promises about super speed Internet & Sky movies sports etc. Two phone line and a free simcard. Also 18 month locked special rate price for our loyalty!!! So a day later no conformation super channels or Internet. Phoned them up (52 min) waiting and they had said I'm the offer wasn't available and need a different department so (49min) later we were told that they could not do what had been promised and denied all. Also said extra television box is £90 not £30!!! Well hello what idiot did all the hard dirty work!!! Communication is key! And understanding people.. why the hell they tape phone conversations is to no avail.. NONE OF THEM know what the other one is doing and are a bunch of idiots!! Also told that they do not give loyalty discount!!! NOW that is the only True fact!! Todays tip is go anywhere but Virgin. .