Virgin Media a total joke! Haven't been even able to do action WhatsApp video call in my own home since October! I chose to leave in December and did but five days later their sales team phoned me back to entice me back in. I must be a total fool as I fell for their offer. They offered a very good price on a new contract and promised an engineer would resolve my connection issues regarding my broadband. Well engineer turned up and actually made my signal worst! I then received a call from customer support saying they would send out another engineer and they would confirm in the next 24hrs when that would be. So a month later I'm still waiting for that engineer! So now I have spent seven hours trying to talk to someone at their customer service and got nowhere. It's quite a mad situation when you phone customer service as their automotive system suggest using their online chat to resolve any issue due to Covid. Well I thought I'll give that ago only to find it's not working! So a communication company who hasn't even got a online chat service that doesn't work! THIS JUST SAYS IT ALL ABOUT VIRGIN MEDIA. To rub salt in the wound their now charging a late payment fee as they never reinstated my direct debit (really) after starting up my contract again. So I should be on a speed of 200mbps and I'm receiving 25mbps with an upload of 2.5! and a ping rate of over 100! Using several speed checks engines I've found one which shows where my router is connect to. My signal should becoming from Bromley (well most of the time it's coming from Amsterdam)! No wonder my broadband is total tosh! I LIVE LONDON! I wouldn't wish Virgin Media on my worst enemy! I've got plenty of pigeons in my garden I might as well go back down that root of communications 😂🤣😂🤣