Utter utter shambles. I counted down the days I was out of contract and called to cancel. They don’t allow you to leave or downgrade without having to talk to their idiotic customer service team. 1 hr waiting to finally get through and was offer £28 month for 100mb broadband and phone. I wasn’t interested in carrying on with their inferior tv system. I reluctantly took the deal. Since then my broadband has been on and off and every month I get sent a bill for £44 instead of £28. Why? Why can’t they just get it right. So every month I phone up, wait an hour to talk to some idiot who then apologises, blames someone else and sorts it eventually. That process is every month and takes 1hr 30 mins of my time. This month I was charged £44 yet again and now I’m soooo fed up with pathetic business. Don’t be fooled by the Virgin logo, Branson sold out years ago. Some idiots took it over and it’s the one most single pathetic business I’ve ever had to deal with. When my contract is up and if they said they will do it for £1, I’ll go tell them to do one. Absolute rubbish.