Cancellation team of Virgin Media is been an aweful service. They have lied to me saying my account has been cancelled and I will receive a cancellation email in 10 minutes. I waited for a whole day but never received any cancellation email from them. I rang them them again and finally was able to speak to them after a wait for an hour being switched from one team to another and asking me security questions repeatedly. They then disconnected on me while talking to them about the account not being cancelled. Now I am currently waiting for them to answer the call as I write this down. I wonder how many days will it take them to cancel this account. There is also no email I can write to cancel this account. I am worried my money will be deducted from my account. I really regret switching to virgin media. They don't even deserve this one star from me. Its that badd!!