Virgin broadband has messed me around since literal day 1. I initially enquired online and one of the sales department called me up with a certain price and that they will wave the £35 start up fee. After reading the terms and conditions to me and taking my bank details; at the very last minute they told me they could not wave the £35 and that I should call the cancellations team and pretend I was leaving. 4/5 calls later after having to complain and then get a manager I eventually got the fee waved. This wasn’t a great start. A guy came to fit the new box in my house and when he was here I explained I needed good internet in every room, to which they obviously gave it the “yes virgin is the best” etc... the internet has been terrible since the word go but due to the hour long wait every time I have to call them I would try my hardest to put it off. I’ve probably had to call them roughly 15/20 times in total. They sent a technician round who recommended free boosters. I called up again and a guy on the phone said yes these have been approved and will be send straight away. 4 weeks later and still no boosters, so I call up again to find out there is nothing on the system about these boosters and that Infact I must pay £3 a month. I then again spoke to someone else who said yes okay I understand you’ve been messed around I’ll get them sent. 6 weeks later and still no boosters. Apparently they where meant to get to mine on the 20th jan but simply got “cancelled” according to someone on their phone. There is a limited stock and there’s now upgraded boosters was the explanation. She apologised that no one had informed me but only because I asked her the question “don’t you think it would have been polite to let me know?”... I have still yet to receive these booster. I have had to move out to my partners house months ago as I need good internet for work resulting in not seeing my family for months due to the pandemic