It a shame I have to give this sham a single star, in these times of lockdown my vulnerable 81 year old mother’s mobile is her only point of contact and virgin mobile allowed her contract phone that costs £6.33 a month for 300 mins to accumulate an extra £131 before they blocked outgoing calls, but it only costs 67p a month extra for unlimited minutes, they should be ashamed of themselves but the won’t be, apparently they text but she does not understand texting but did not bother to email as I receive the bills via email and would have dealt with it but that way they would have been down £131 this month, in 8 years my mother has never gone over her allotted minutes so perhaps that might have been flagged up but no just allow the bill to get £125 more than usual. Disgraceful.