Their records are not a true reflection of what is happening. Long waits to talk to anyone and even when you get through Virgin are not interested in trying to fix the issues. Staff are rude and unhelpful. Nearly 3 weeks since they installed my bundle I have spent more than 20 hours on the phone trying to get problems fixed. My fiber broadband still keeps dropping, signal is very weak in all other parts of the house other than the room where the hub is. Still have issues with phone and have the wrong media boxes. What I have never got is an apology or any real, practical help/support. My cooling off period has passed, can't wait for my contract to finish so I can leave