I have been charged over £50 for one phone call. Virgin Media claim I was on the call for over 5 hours which is ridiculous. Trying to get this matter resolved with their customer service department is proving to be a nightmare. They do not do what they agree on calls and phone waiting times can easily exceed an hour. It seems to me that their complaint handling team are in place to block and bury complaints. Virgin Media have great products but when something goes wrong they are very poor to the point of dishonesty.
3 years ago
Virgin Media has a
1.2
average rating
from
2,320
reviews
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