Their customer service is non existent, i tried for nearly a year to cancel my broadband when the contract finished, calls always dropped, emails never answered, an un-useful bot that directs you to a dead end! I finally cancelled my direct debit, they then sent an automated non payment bill of £38, i phoned the bill paying number and surprisingly got straight through to a person.. amazing... I explained the situation and she directed me to cancellation dept, I was offered a better deal of £25 and i said ok the call handler said there will be a £7.50 discount included on the next bill, nice, thanks. Hours later I received an email for £88! .. day before £38.. I tried phoning but guess what... no response just and automated line telling you to pay, any waiting for a person to talk to ends in ‘we are very busy’ then call drops out! My internet has now been turned off by Virgin with no warning and no communication.. and they won’t answer my calls as is the norm. I am still hanging on a phone trying to get through, fkn appalling!!