I joined Virgin in November. Since then I have been lied to, overcharged, had promised calls back but never received. I requested under GDPR subject access request( SAR) transcripts of my telephone calls. First request acknowledged and committed to send. Still not received and the 30 day time frame has now lapsed so Virgin breaking the law. Second request refused. I have NEVER received such bad levels of service from any provider I have ever dealt with. I would definitely not recommended lying to a customer seems to be a cultural thing with Virgin. Who apparently are also above the law.