Awful customer service. Lots of outages with nobody to speak to about it - just an automated message. When I left, I was told I'd receive an envelope to return my router. Before I received the envelope I was charged £65 to my account, bombarded with text messages asking me to confirm a collection date which I responded to and finally an email saying they were charging because of a failed attempt to contact me to arrange a return on the day that I received the packaging to return the router. When I called to complain, they just didn't care and said even though I received texts saying they were going to collect, I now have to return it to a Collect+ shop.