I wish there was an option of not allocating any star. Rippers. Goons. They harass their customers while they quit. Same post code, 0.6 miles away, told that they are not offering g service there. As they can't offer their service, they decided to finish my contract. As they are not able to serve me as I move, so the contract finishes at the cost of early termination fee 245£. My services were cut off 24 hrs before agreed time. Very next day, they email me that I have been slapped with 65£ because I have not yet returned the router. Collection points they tell, most of them don't work now. So whatever you do, plz plz plz plz plz plz plz, stay well away from Virgin. If you still want their services..... Good Luck.