I cannot express how disappointed I am with this company! I have been having problems that got worse and worse to the point that even using youtube on the tv would take my internet down. Here is the email I sent to them as I have no more energy to write a review: It is incredible to think how support works for your company! Even in the case of CLEAR problems on the customer's side with all the proof and still not being offered any help whatsoever. I have been told I have to deal with this for 30 days in which you will monitor my connections and if it drops for a consecutive of 3 days you will call me back. I have been told different things with every call. I am working from home and making money from home and I have to rely on my mobile hotspot because Virgin Media is unable to book an engineer as it shows that I am connected to the internet on their side. So, your system of helping your customers rely only on what's been shown on your side and not what is actually happening on your customer's end??? How is that even logical? I am unable to use your services!!! I try to go online and work and the internet goes offline. I try to put youtube on the tv for my 2-year-old son and the internet goes offline. But you are unable to send an engineer because you tell me to try and reboot or check my cables and by that time my internet is back up and that's FIXED in your eyes. EVEN though it goes offline 5 minutes after when I try to do anything. I used to appreciate Virgin Media and all my family and friends who came to the UK, I have sorted Virgin Media out for them. I had no idea that in case of an issue this would be the treatment I would be getting and just as good deeds fly, bad deeds fly faster. I am unable to use your services! I am unable to get this issue acknowledged and fixed. I am unable to get any sort of help from Virgin Media. I have to pay extra on my mobile to go online on the hotspot and work as well as set up entertainment for my family. Virgin Media couldn't care less! With regret, Your once loyal customer Antonio Croitoru I used to jump and recommend Virgin Media to everyone. I do not need extremely high-speed internet, I need a reliable and strong service in which case Virgin Media is not the one! I would suggest you look for a different provider if quality and reliability is what you need as high-speed matters not if you are not able to benefit from it.